Sulagna Sasmal
Documentation Architect | Senior Technical Writer | AI-Driven Content Strategy
I design scalable documentation systems for complex SaaS, fintech, and AI platforms. I have 19+ years of experience building enterprise documentation, developer documentation, and AI-enabled content workflows.
Core Expertise
Enterprise SaaS Documentation
Developer Docs & API Platforms
AI-Driven Content Strategy
Architect scalable documentation systems for enterprise SaaS and fintech platforms. Focused on clarity, structure, and governance for complex cloud-based products.
Design developer documentation ecosystems including API references, integration guides, and structured content that supports engineers and implementation teams.
Implement AI-assisted documentation workflows, automation, and knowledge discovery systems to improve speed, consistency, and content quality.
Selected Projects
Cloud Infrastructure Documentation Redesign
Architected a centralized documentation ecosystem for a global cloud provider, reducing support tickets by 30% through improved searchability and structured navigation.
View details →
Fintech API Developer Portal
Developed comprehensive REST API references and integration guides for a high-traffic payment gateway, enabling faster onboarding for third-party developers.
View details →
Markdown-based Docs-as-Code Workflow
Migrated legacy documentation to a modern Git-based workflow using Markdown, Hugo, and automated CI/CD pipelines for real-time content deployment.
View details →
AI-Driven Content Strategy for SaaS
Engineered an AI-assisted writing framework that leverages LLMs for style guide enforcement, consistency checks, and automated glossary generation across enterprise platforms.
View details →
Selected Work
A curated selection of technical documentation projects, content architecture redesigns, and AI automation systems built for enterprise SaaS and developer-focused platforms.
Enterprise Fraud Platform
Documentation Ecosystem Redesign
Redesigned the documentation ecosystem for a global enterprise fraud platform. Focused on scaling documentation through a centralized information architecture, improving searchability, and creating a unified developer experience.
AI-Assisted Automation Workflows
Developing automation pipelines that leverage large language models to assist technical writers in content generation, consistency checks, and style guide enforcement.
API and Developer Documentation
Comprehensive API reference architecture and developer portal design for high-scale SaaS fintech platforms. Streamlining onboarding for external developers.
AI-Driven Documentation
I design intelligent documentation systems that integrate AI-assisted writing workflows and automation to solve complex information challenges. By leveraging modern LLMs and knowledge discovery tools, I build scalable content architectures for enterprise SaaS and cloud platforms.
AI-assisted writing workflows
Documentation automation
Knowledge discovery tools
Developer documentation systems
The Documentation Architect
Sulagna Sasmal is a senior documentation architect with over 19 years of experience designing scalable content systems for enterprise software, APIs, cloud platforms, and AI-driven products. Her focus is on clarity, rigorous structure, and documentation frameworks that scale with complex technological ecosystems.
Sulagna Sasmal
Documentation Architect | Senior Technical Writer | AI-Driven Content Strategy
I design scalable documentation systems for complex SaaS, fintech, and AI platforms. I have 19+ years of experience building enterprise documentation, developer documentation, and AI-enabled content workflows.